Support

Returns & Complaints Policy

We hope you’ll fall in love with your new Christmas tree.

At Christmas1967, we do everything we can to provide an artificial Christmas tree that you can enjoy for many years to come. If something isn’t quite as expected, we’re here to help.

Returns

You have the right to notify us of your intention to return your order within 14 days of receiving it, without giving a reason.

After notifying us, you have a further 14 days to send the product back.

Return Conditions

To make the return process as smooth as possible, we ask you to:

  • Return the tree complete, including all parts and accessories.
  • Use the original packaging where reasonably possible.
  • Fold the tree neatly and pack it carefully.
  • Avoid damage caused by careless handling or packaging.

You are of course welcome to unpack and assess the tree as you would in a shop. Please note that your refund may be reduced or withheld if the product has been used more than necessary to establish its nature, characteristics and functioning.

Registering a Return

Please send an email to info@christmas1967.com including:

  • Your order number
  • Your name
  • The reason for the return (optional)

We will then send you the further return instructions.

Refunds

After receiving and inspecting the returned product, we will refund the purchase price as soon as possible, and no later than 14 days after receiving the returned product.

The refund will be made using the same payment method used to place the order.

Damaged or Incomplete Delivery?

Although we carefully package every order, unfortunately, something can occasionally go wrong during transport.

Please check your order upon delivery.

If you discover transport damage or a missing part, please contact us within 48 hours via info@christmas1967.com and, if possible, include clear photographs.

We will of course find a suitable solution.

Warranty

We stand behind the quality of our products.

If a problem occurs with your Christmas tree despite normal use, please contact us. We carefully review every situation and always look for a suitable solution.

Where applicable, your purchase is covered by the statutory consumer guarantee. This means that a product must meet what you, as a consumer, can reasonably expect from it.

Spare Parts & Lighting

Is a part missing or has a part arrived damaged?

Please let us know. In many cases, we can send you a replacement or spare part, so you can quickly get back to enjoying your Christmas tree.

Complaints

We’re sorry if you’re not satisfied.

If you have a complaint about a product or our services, please contact us at info@christmas1967.com.

Please describe your complaint as clearly as possible and always include your order number. We aim to respond to every complaint within 2 business days.

Questions?

Our friendly Christmas team is always happy to help.

Feel free to contact us via:

We’re happy to help.